Posted 1 month ago

Field Service Manager

ClevelandHybridFull-time

AI Summary

Field Service Manager leads and supports a team of 15 Field Service Technicians across 25 hospital sites in the greater Pittsburgh area, coordinating service schedules, training, compliance, and continuous improvement.

About this role

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Pittsburgh area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently—supporting frontline staff and improving patient environments. This is a non-sales, non-engineering leadership role focused on service excellence and team management.

What You’ll Do:

Lead and support a team of 15 Field Service Technicians across 25 hospital sites.

Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.

Train hospital staff and internal teams on product use, safety, and compliance.

Conduct audits, monitor service quality, and drive continuous improvement.

Build strong relationships with hospital personnel and attend facility meetings.

Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.

Maintain accurate records and ensure regulatory compliance.

Collaborate with Sales and Regional Operations to support account growth and retention.

Must-Have Qualifications:

Bachelor’s degree or equivalent experience.

5+ years of leadership experience in a service-related industry (healthcare preferred).

Strong communication, project management, and customer service skills.

Experience managing teams, budgets, and operational KPIs.

COVID-19 vaccination required.

Nice-to-Have Qualifications:

Experience working in hospital environments or with healthcare clients.

Familiarity with regulatory standards and safety protocols.

Comfort using service tracking tools and reporting systems.

Physical Requirements:

Lift up to 40 lbs and push/pull up to 500 lbs.

Walk up to 2+ miles per day and navigate staircases.

Work in hospital environments and occasionally outdoors.

Why You’ll Love Working Here:

Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores

401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule

Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more

Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal

Permanent Role: Permanent, full-time, field-based role requiring on-site presence at hospital sites across the greater Pittsburgh area; this position is hybrid. Standard Monday–Friday schedule (typically 8 AM–5 PM) with flexibility required when servicing hospitals or traveling.

Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare