About Mainspring
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.
The core values that ground our work, guide our decisions, and connect us together:
- Pragmatic Optimism
- Excellence without Ego
- Proactive Collaboration
Job Overview
As a Field Service Operations Supervisor at Mainspring Energy, you will serve as a leader in delivering customer availability and operational excellence across our growing fleet by maintaining our exciting and unique product portfolio. You will build, lead, and supervise a cohesive team of technicians and subcontractors through positive engagement, strong communication, and hands-on operational leadership.
You will be responsible for maintaining fleet uptime, coordinating field service dispatch activities, planning and executing efficient maintenance schedules, and ensuring rapid response to reactive service events. This role serves as a key operational interface between customers, field service teams, safety, supply chain, and internal support organizations.
You will be heavily involved in day-to-day field operations and coordination tasks that enable the O&M Division within MSE to function effectively and efficiently. This position requires a hands-on leader who can support execution in the field while driving accountability, customer satisfaction, safety compliance, and operational performance through teamwork and collaboration.
Responsibilities
Set and achieve daily, weekly, and monthly Field Service team deliverables to meet operational and customer schedule demands
Coordinate dispatching and scheduling of Field Service technicians and subcontractors to support planned and reactive maintenance activities
Serve as the primary Mainspring Energy O&M representative at key customer locations, providing operational updates and maintaining strong customer relationships
Monitor key operational and maintenance performance indicators to proactively resolve issues before they impact fleet uptime or O&M goals
Work closely with Field Service team members to coordinate and optimize field service workflow, labor utilization, and response times
Provide leadership, coaching, and direction to Field Service technicians while promoting a culture of accountability, teamwork, and continuous improvement
Coordinate with Supply Chain and Logistics teams to ensure parts availability and timely delivery of materials required for field activities
Support work order management, maintenance documentation, and service reporting activities within company systems
Identify operational inefficiencies and drive solutions that improve safety, reliability, response time, and overall service execution
Actively pursue the resources needed to ensure team success and maintain high customer satisfaction
Work collaboratively with other Field Service Supervisors and cross-functional teams to balance resources and achieve O&M objectives
Support emergency response activities and outage coordination as needed
Above all, ensure a safe work environment is maintained at all times through active monitoring, enforcement of company safety procedures, and continuous solicitation of improvement ideas
Qualifications
Successful candidates will have at least 3 years of supervisory experience in a Field Service, power generation, industrial maintenance, or other customer-facing operational environment
Experience coordinating field service operations, technician dispatching, maintenance scheduling, or manufacturing/service workflows
Experience identifying, tracking, and improving key operational performance indicators
Working knowledge of power generation systems, electrical distribution systems, mechanical systems, or industrial equipment is preferred
Familiarity with maintenance management systems, dispatch software, or other ERP/CMMS platforms is preferred
Strong understanding of safety practices and commitment to maintaining a safe work environment
Minimum High School Diploma or equivalent required; Bachelor’s Degree in a technical, engineering, or related field is preferred
Must be an effective communicator with strong collaboration, leadership, customer service, and interpersonal skills, with proven success working cross-functionally at all organizational levels
Comfortable using Google Workspace, Microsoft Office applications, spreadsheets, and operational reporting tools or equivalent systems
