Field Service Specialist

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Position Description

Major Tasks:

• Install, maintain, repair and support equipment on all levels (hardware, software and applications)
• Maintain and develop positive relationships with customers
• Utilize relevant databases to input and provide information that will increase effectiveness
• Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc
• Assist in the development and maintenance of reference customers
• Assist in Meeting/exceeding sales targets in relation to maintaining high customer satisfaction
• Actively promote and sell Field Service products
• Give active feedback to Sales, Global Product Support and your team/management
• Manage effective available time and resources
• Provide cross-border/district/region support when required
• Positively represent QIAGEN in front of the customer, be a good example!
• Ability to lift ~50lb or 25kgs

Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3.

Position Requirements

• Technical degree/education in Electronics and reasonable product knowledge within the Life Science industry /markets preferable, Automation experience added advantage

• Preferable minimum of 3-6 years of service and support experience in a comparable position within the after sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation

• Proven work experience in developing customer relationships

• Valid driver’s license and Passport and willingness to travel, national and internationally

• Good written and verbal English language communication skills

• Good interpersonal skills

• Ability to work both independently and in a structured working environment

• Willingness to travel for more than 80%.

• Team Player

Personal Requirements

• Should have strong analytical, problem solving & customer management skills
• Should be willing to learn and pick up information on one own initiative, self-motivated, quick learner and also willing to dissipate and share knowledge
• Self-organized and motivated with the ability to work independently while under guidance from manager.
• Excellent listening, presentation and communication skills at all business levels in both local language and English.