Field Service Support Engineer (EEP26403)

Job # EEP26403

**Job Title ** Field Service Support Engineer

**Office Location ** Brookshire, TX

**Business Function/Department ** Power Electronic Systems / Quality & EHS

**Sales Territory, if applicable **

**General Role Description **

Provide warranty engineering, including technical and parts support, for the Company’s technical services

**Role Accountabilities **

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary

• Provide technical guidance and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

• Track monthly warranty costs for assigned business unit and report to manager

• Prepare and issue Service Advices for trouble shooting to clients and technical services field engineers

• Maintain current safety qualifications and comply with company and client safety requirements

• Resolve supplier product failures in a timely and cost- effective manner

• Respond to client issues outside of standard business hours when necessary

• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

**General Employee Accountabilities **

• Bring full effort to bear on tasks assigned by manager

• Give manager best advice

• Give earliest notice when work cannot be delivered as specified

• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

• Comply with all Company policies, practices, and procedures and all regulations and laws

• Recommend viable improvements proactively

• Ensure effective utilization of business tools and processes

Requirements

**Minimum Qualifications **

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments

• Demonstrated knowledge of power conversion and distribution transformers

• Demonstrated presentation skills

• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

• Demonstrated continuous improvement in areas of responsibility

• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

**Preferred Qualifications **

• Master of science in electrical, mechanical, or related engineering field

• Proficiency in Japanese and English languages, both oral and written

• Working knowledge of ISO 9001:2015 quality management standards

• Demonstrated experience in photovoltaic inverter power generation

Link to TMEIC Corporation Americas website:** https://www.tmeic.com/**. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer