Field Service Technician

Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation’s security.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP). It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results—showing we’re ready to meet our customers’ evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.

Field Service Technician

The successful candidate’s duties and responsibilities include activities related to program Field Service Technician such as:

The ideal candidate must have the ability to lift and carry 50 pounds or greater and work in confined spaces.

While this role will accomplish most tasks on-site, Monday to Friday, it does require frequent travel, 50% or more to CONUS and OCONUS Government Facilities. Candidates will need to obtain/maintain a US Passport.

Basic Qualifications:

• Provides expert and second tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs, and systems.
• Tests, trains and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provides training to customers.
• Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re-occurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
• Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Provides consultative assistance during off hours as needed.
• Setting up workstations.
• Installing scanners, printers, computer systems and associated hardware.
• Integrate hardware into new and existing facility and equipment racks at data center.
• Installation of servers, network hardware and related components to manufacturer and customer specifications.
• Route and neatly dress system cables (fiber and copper) in under floor and overhead cable trays.
• Read and interpret engineering drawings and Work Orders.
• An Active/Current Top Secret security clearance with SCI eligibility.
• Bachelor's degree and two (2+) years of relevant experience; master’s degree and no years of experience; High School Diploma/GED and eight (8+) years of relevant experience.
• At least one (1) year of experience with installation, maintenance of IT computers, printers, scanners, VTC equipment, routers, and crypto devices, etc.
• Experience or familiarity of Intelligence Community designated systems.
• Willingness to work outside of normal work hours.
• Willingness and ability to lift and carry 50 pounds or greater.
• Must be able to work in confined spaces.
• Ability and willingness to travel 50% or more to CONUS and OCONUS Government Facilities.
• Will be required to obtain/maintain a US Passport.

Preferred Qualifications:

• Bachelor's degree and four (4) years of relevant experience; master’s degree and two (2) years of experience; High School Diploma/GED and 10 years of relevant experience.
• Experience with cabling infrastructure best practices and methodologies.
• General comprehension of components/subcomponents of data center infrastructure including routers, switches, load balancers, and firewalls.
• Familiarity with power source needed for each hardware device and being able to identify available power outlets as well as correct power cordage.
• Experience working in a Data Center environment.
• Must have a valid/current US Passport.
• Tech control experience working with circuits is highly desirable.