Field Service Technician (MSP)

Key Responsibilities

• Provide exceptional onsite and remote IT support, resolving new and escalated tickets efficiently.
• Administer and support cloud solutions such as Office 365, Azure AD, and other apps.
• Staging of hardware, including PCs, printers, networking equipment, phones, and specialized devices.
• Perform hardware, software, and peripheral troubleshooting, including PCs, printers, networking equipment, phones, and specialized devices.
• Manage Active Directory, group policies, network configurations (TCP/IP, DNS, DHCP), and server administrations (Windows Server 2012 and above).
• Implement and support networking technologies, including firewalls, switches, and APs.
• Assist with project solutioning, implementation, and maintenance tasks, ensuring the best outcomes for clients.
• Travel to client sites as required, providing timely and effective solutions to technical problems.

Skills, Knowledge & Expertise

• Bachelor’s degree in Information Technology or Computer Science (preferred).
• 3 to 5 years of experience in IT support, with a strong background in Azure AD, Intune, SharePoint Administration, VMWare, and Windows Server Environments.
• Excellent technical troubleshooting skills across a variety of hardware and software.
• Solid understanding of networking concepts and experience with networking hardware.
• Solid understanding of VoIP concepts and experience with phone system programming and hardware.
• Outstanding customer service skills with the ability to communicate effectively both verbally and in writing.
• Certifications such as A+, Network+, CCNA, Azure, or similar are highly regarded.
• Ability to handle physical tasks and lift up to 50 pounds as needed.
• Clean driving record and reliable transportation for travel to client sites

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k