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Ambi Robotics

Posted 7 days ago

Open

Field Support Engineer (Dallas)

DallasOn-siteFull-time

AI Summary

Field Support Engineer at Ambi Robotics providing first-line technical support for AI-powered robotic systems in the field, coordinating installations and maintenance, and serving as the primary customer point-of-contact for resolving equipment issues.

About this role

We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts, and compassionate professionals on a mission to deploy AI-powered robotic solutions that make supply chain operations more human-friendly and efficient.
Ambi Robotics is excited to add a Field Support Engineer to the team. The ideal candidate will have 2+ years of experience in hardware and software product technical support. This position will serve as the first point of contact for customers experiencing problems with robotic equipment in the field and will coordinate resolutions through travel to site. This role will contribute to team processes, travel to perform installations, and be responsible for the performance of a growing fleet of robotic systems.
The Field Support Engineer will work closely with the operations, software and hardware engineering teams. The ideal candidate is customer-obsessed and goes above and beyond to exceed expectations.

In this role you will:

  • Take primary ownership of one or more sites as the customer point-of-contact
  • Provide secondary backup ownership to others
  • Participate in travel deployment projects in the field (1-2 weeks at a time)
  • Participate in customer support phone and email on-call rotations
  • Schedule, track, and perform preventative maintenance
  • Build and maintain reactive technical support processes
  • Lead and contribute to support team projects

    • You are a good fit if you have:

  • 2+ years of product support engineering with experience in electro-mechanical hardware and software systems
  • Willingness and ability to travel (up to 50%)
  • Working knowledge of Google Suite, Asana, Slack, Jira, and hardware and software principles
  • Basic technical skills for software, mechanical, and electrical engineering
  • Strong writing, analytical, and problem-solving skills
  • Strong attention to detail, self-motivation, and customer communication experience
  • Self-starter mentality with a bias toward action and strong follow through
  • A BA/BS in a related field

    • In addition to competitive compensation, we offer benefits such as:

  • Health, dental, and vision insurance
  • 401k with 5% matching by Ambi
  • Unlimited PTO
  • Equity ownership

    • Skills

    AsanaElectrical EngineeringElectro-mechanical HardwareGoogle SuiteJiraMechanical EngineeringPreventative MaintenanceSlackSoftware EngineeringSoftware SystemsTechnical Support Processes

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