Field Technical Delivery Engineer

Work closely with customers to deliver timely onsite support — from rack installation to hardware replacements and upgrades — while also troubleshooting complex hardware and software issues to quickly remediate failures.

Perform hands-on work directly on production racks, balancing care, precision, and speed while ensuring minimal disruption to customer operations.

Work closely with our Manufacturing and Operations teams to coordinate replacement parts — ensuring the right components are ordered, shipped, and ready when you arrive onsite.

Manage and triage inbound customer communications, ensuring timely responses, updates, and resolution within SLA commitments.

Collaborate with Support Engineering and other teams to drive resolution, share learnings, and inform product improvements.

Document troubleshooting steps, solutions, and best practices for both internal and customer-facing knowledge bases.

Provide direct feedback from the field to help improve product quality, reliability, and usability.

Act as a trusted technical point of contact for customers, whether onsite or remote, building long-term credibility and trust.

Participate in regular on-call rotations to provide support (onsite and remote) for critical customer issues.