Fleet Service Advisor

Overview

Position Summary

The Fleet Service Advisor serves as a primary point of contact between customers, service providers, and internal teams to ensure the timely and cost-effective maintenance and repair of fleet vehicles. This role is responsible for coordinating vehicle service needs, authorizing repairs within guidelines, and delivering a high level of customer service. The Fleet Service Advisor plays a critical role in maximizing vehicle uptime and supporting overall fleet operational efficiency.

Responsibilities

Key Responsibilities

• Coordinate and manage maintenance and repair activities for assigned fleet vehicles

• Serve as the main contact for customers and service vendors regarding vehicle service needs

• Review and authorize repair estimates in accordance with company policies and cost controls

• Monitor vehicle downtime and work proactively to reduce service delays

• Maintain accurate service records and documentation within fleet management systems

• Communicate repair status updates clearly and professionally to customers and internal stakeholders

• Ensure repairs comply with safety, warranty, and regulatory requirements

• Collaborate with internal operations, maintenance, and customer service teams to resolve service issues