Flight Coordinator (ACE)

Job Summary:

We are currently looking to recruit Flight Coordinators to join our team based in West Drayton, Stockley Park. As a Flight Coordinator, you will be responsible for the delivery of Customer Service and Operational requirements for all customer airlines and ensuring the flights are catered to agreed specifications. Additionally, you will be responsible for the final catering handover, liaising with department supervisors to secure the correct quantities, the right quality and the required scheduled dock departures as well as supervising all airside personnel.

• Establish and ensure that customer requirements and expectations are met.
• Attend aircraft where required and sign off flights.
• Continually evaluate and recommend improvements to working practices.
• To ensure accurate communications reach the desired audience, punctually, with active follow up to ensure compliance.
• To take responsibility, whilst on duty, for the daily operational requirements of the customers.
• To complete routine performance checks ensuring that departmental and customer targets are met.
• Act on behalf of Gate Gourmet, as a representative, at external customer meetings / presentations.
• Undertake and report findings on special projects as designated.
• To investigate customer reports or in conjunction with relevant departments and respond accordingly.
• To complete Flight / DFT checks in the unit.

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