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Floor Supervisor

Lancaster, PAOn-siteFull-time

AI Summary

The Floor Supervisor provides compassionate customer service to patients at a cannabis dispensary, assists with product selection and dosing recommendations, and acts as a Leader on Duty. This on-site role requires flexibility with nights, weekends, and holidays, and includes training staff on POS and ecommerce systems.

About this role

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

It’s a Joint Effort
We believe that How We Work Together Matters. Our priority is to assemble a team that believes not just in what we do but how and why we do it. Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry.
Sound like weed be a good fit? Here’s where you come in.
Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
To Be Blunt
You will be challenged to work tactically to service our patients with care and efficiency while also serving as a Leader on Duty (LOD).
One minute you will be opening the store and prepping staff for the first few customers
The next minute you will be training a new employee on our POS system and Ecommerce platform
And the next minute assisting a patient with a difficult question around product usage
Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work within a diverse team in the organization.
Where you’ll be planted
This position will be on-site in our Lancaster, PA dispensary. Our hours of operation are 9am - 8pm 7 days per week. This role will require availability during nights, weekends, and some holidays.

We value diverse skillsets, talents, and experiences. To be successful in this role we know you’ll need:

  • Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
  • At least one (1) year of customer service, retail, or related experience preferred
  • Cannabis experience a plus
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • At least one (1) year of supervisory or leadership experience
  • Physical Requirements:

  • Able to push, pull, lift, or move a minimum of 50 lbs.
  • Capable of sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of time
  • Able to handle cash or card transactions with patients using an electronic processing system
  • Benefits:

  • Employee Discount (all employees eligible)
  • Paid Time Off
  • Health, vision, and dental insurance (with telehealth option)
  • 401k with 4% company matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Skills

    Cannabis Product KnowledgeCard TransactionsCash HandlingCustomer ServiceDosingEcommerce PlatformElectronic Processing SystemMethods Of ConsumptionPOS SystemPotencyRetail OperationsSupervisory Skills

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