Jobless Developer
Terrascend logo
Terrascend

Posted 14 days ago

Open

Floor Supervisor

MaplewoodOn-siteFull-time

AI Summary

The Floor Supervisor assists patients and caregivers with cannabis product recommendations, manages daily dispensary operations, and ensures compliance with state regulations while providing excellent customer service.

About this role

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey.

We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

Sound like weed be a good fit? Here’s where you come in.
Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
Where you’ll be planted
This position will be on-site in our Maplewood, NJ dispensary. Our hours of operation are 8am - 9pm/10pm 7 days per week. This role will require availability during nights, weekends, and some holidays.

To be blunt, this role will be about (Responsibilities):

  • Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend’s policies, rules, and procedures.
  • Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
  • Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
  • Develop and maintain strong relationships with patients and caregivers by anticipating needs.
  • Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
  • Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively.
  • Assist the senior dispensary leadership as needed.
  • Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
  • Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings.

    • To be successful in this role we know you’ll need( Requirements):

  • Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
  • At least one (1) year of customer service, retail, or related experience preferred
  • Cannabis experience a plus
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • At least one (1) year of supervisory or leadership experience

    • Skills

    Cash HandlingCustomer ServiceEcomm PlatformInventory ManagementLeaf TradePOS SystemSeed-to-sale TrackingState Compliance

    Explore related jobs

    More jobs at Terrascend

    Similar Cash Handling jobs

    Jobs in Maplewood

    Browse these categories

    Cash Handling JobsCustomer Service JobsInventory Management JobsJobs in United States

    Market data for this role

    All reports →