FNOL Claims Handler

Key Responsibilities

• The Claims Handler (FNOL) will be the first point of contact when a customer needs to make a claim
• You will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims forms
• Managing inbound calls and making outbound calls to take information
• Accuracy and excellent questioning techniques a must to get every piece of the claims detail on all claims reported
• Customer focus is key and you will need to show excellent customer service through your friendly, professional and empathetic telephone manor
• You will be responsible for sending out welcome packs to customers detailing the steps of their claim

Skills, Knowledge & Expertise

• Customer Service Skills Needed: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan