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Level99 Entertainment

Posted 10 days ago

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Food & Beverage FOH Supervisor

ProvidenceOn-siteFull-time

AI Summary

The FOH Supervisor supports front-of-house management by leading shift operations, ensuring service and hospitality standards, managing cash and inventory, and building guest relationships in a fast-paced entertainment venue.

About this role

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.


OVERVIEW

The FOH Supervisor supports the front-of-house management team, collaborating with the Assistant General Manager and General Manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.

RESPONSIBILITIES

  • Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
  • Contributes to daily logs and communication mechanisms for the restaurant
  • Ensures labor and controllable costs stay consistently within guidelines set by the company
  • Daily cash management, reconciliation, and audits
  • Assists with beverage inventory
  • Thorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products
  • Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information
  • Always seeking to connect with guests, cultivate relationships, and create regulars
  • Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
  • Proactive, quick to react and display leadership with grace, maturity, and decisiveness
  • Ensures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
  • Other duties, as assigned

    • POSITION REQUIREMENTS

  • Previous experience in the hospitality industry
  • Excellent verbal and written communication skills with strong attention to detail
  • High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example
  • High School education or equivalent
  • Understands, utilizes and embraces new technology and its implementation into our operation

    • OTHER DESIRABLE SKILLS & EXPERIENCE

  • 3+ years' experience working in a high-volume, hospitality-oriented food & beverage business
  • Relevant Education: B.S. in Hospitality Management, or other related degree
  • ServSafe, Allergen and ChokeSaver Certifications

    • WORKING CONDITIONS

  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds
  • Ability to work well under pressure in a fast paced, ever changing work environment

    • Skills

    Allergen CertificationBatch PreparationBeverage InventoryCash ManagementChange ManagementChokeSaver CertificationControllable Cost ManagementDaily LogsFood SafetyLabor Cost ControlPOsReconciliationServSafeSyrupsTraining Materials

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