Food & Beverage Manager

Job Summary

The Food & Beverage Manager is responsible for overseeing all food and beverage operations for the Courtyard Memphis Downtown, including The Bistro, bar operations, catering, and banquet functions. This position is responsible for delivering exceptional guest experiences, driving revenue, managing labor and food costs, ensuring compliance with Marriott brand standards, and leading a team of food and beverage associates. The position also supports banquet operations serving the Court Square hotel complex and works closely with Sales, Catering, and hotel leadership to ensure successful execution of all events.

Qualifications

• College degree preferred or equivalent work experience
• Minimum two (2) years of food and beverage supervisory or management experience
• Marriott experience preferred
• Experience with banquet and catering operations
• Strong financial knowledge required
• ServSafe Certification required or ability to obtain within 90 days of hire
• TIPS or responsible alcohol service certification preferred
• Valid driver's license

Physical Requirements

• Long and flexible hours required
• Must be able to sit, stand, and walk for extended periods
• Must be able to lift up to 40 pounds occasionally and 20 pounds frequently

Mental Requirements:

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic function.
• Must be able to prioritize departmental functions to meet due dates and deadlines

Duties and Functions:

• Overseeing all aspects of the Bistro and Banquet departments.
• Inspect all areas of operation to ensure the highest quality of food, beverage and service.
• Monitor all standards of sanitation and cleanliness as set by the Brand, as well as County, State and Federal Boards of Health by using health inspection guidelines, inspection reports and self inspections.
• Complete all reports in a timely manner (ie, daily checklists, activity logs, shift reports, associate documentation, training)
• Recruit, select and train staff, ensuring that all necessary certifications are in place (ie, TIPS, Food Safety Training, etc.)
• Scheduling and evaluation of staffing guidelines to properly prepare for all upcoming events and hotel occupancy
• Motivate, coach, and counsel all Food & Beverage department personnel according to Summit Management Standards.
• Responsible for the ordering, maintaining of inventory and controlling costs
• Maintain professional, neat and clean attire, including name tag for self and all Food & Beverage associates.
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Operate the Food & Beverage department within established expense budget.
• Assist in preparation of the annual Food & Beverage budget per hotel General Manager guidelines.
• Coordinate the preparation and participate in the creation and execution of the hotel Food & Beverage action plans.
• Develop a full working knowledge of the operations of the hotel, including Sales, Guest Services, and Reservations, Housekeeping.
• Perform other duties, attend all trainings and meetings as requested by management.