Monaco is the first revenue engine for startups. We're building the AI native platform that replaces legacy CRM and disparate sales point solutions.

About the role

We're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business. This is a consultative, high-ownership role. You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform. We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers. This is not a relationship management role - it's a revenue and strategy role that happens to sit post-sale.

What you’ll do:

• Own the full post-sales customer relationship from post-onboarding through renewal and expansion

• Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP)

• Enable teams on outbound success by advising on sequence copy, strategy, and execution

• Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value

• Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering

• Build post-sales playbooks, health scoring, and account planning processes from the ground up

• Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers

• Drive net revenue retention by identifying and closing upsell opportunities

What we’re looking for:

• Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product

• Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles

• Background in customer success or account management with a clear track record of driving value

• Relentless work ethic and an extremely high bar for quality

• Strong communication and ability to build trust with founders, CROs, and revenue leaders

• Comfort operating in ambiguity at an early-stage company where processes don’t yet exist

Nice to have

• Experience with CRM, sales engagement, or revenue operations tools

• Prior experience at a high-growth B2B SaaS startup

• Network within the startup and venture ecosystem