Front Desk Coordinator

AnaheimOn-sitePart-time

AI Summary

The Front Desk Coordinator serves as the first point of contact for visitors, students, and external stakeholders, managing front desk operations, directing inquiries, and providing administrative and student support across multiple departments.

About this role

Position Summary

The Front Desk Coordinator is a key member of the administrative team and serves as the first point of contact for all visitors, students, and external stakeholders. This role is responsible for managing front desk operations, directing inquiries, and providing administrative and student support across multiple departments.

Working closely with Admissions, Student Services, and other campus offices, the Front Desk Coordinator ensures a professional, organized, and responsive experience for all individuals interacting with the institution. This position is ideal for someone who is highly organized, personable, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Serve as the primary point of contact at the front desk, greeting visitors and managing incoming calls with professionalism and efficiency
Route inquiries from prospective students, current students, graduates, vendors, and agencies to the appropriate department
Support the Admissions team by assisting with prospective student coordination, data entry, and tracking in institutional systems
Maintain accurate and timely records in student information systems, CRMs and internal databases
Assist with monitoring and updating applicant-related data
Provide administrative support to Student Services, Education, and Career Services as needed
Assist with student follow-up communications, including attendance outreach and general inquiries
Support Career Services by maintaining graduate and employment-related records and assisting with verification efforts
Prepare reports, spreadsheets, and other administrative materials as requested
Ensure the front desk area remains organized, welcoming, and efficient
Maintain and order office supplies, staff refreshments, and other items as needed.
Perform other related administrative duties as assigned

Qualifications

Associate degree or higher preferred
1–3 years of experience in administrative support, customer service, or a similar role preferred
Experience in an educational environment is a plus but not required
Strong interpersonal skills with the ability to engage effectively with a diverse population of students, staff, and visitors
Excellent communication skills, both verbal and written
High level of professionalism, integrity, and customer service orientation
Strong organizational and multitasking abilities in a fast-paced environment
Attention to detail and ability to maintain accurate records
Ability to assess situations quickly and direct inquiries appropriately
Problem-solving mindset with sound judgment