Front Desk Coverage

Summary:

Front desk staff make our clients feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. As a team member, they are responsible for participating in programming and events in order to ensure optimal performance.

• Greets all members and guests to create welcoming environment

• Develops positive relationships with members

• Facility/member tours

• Answers incoming phone calls and provides messages or returns calls as needed

• Accepts member feedback and concerns professional and communicates to management

• Cleaning of fitness center and equipment

• Notifies management of equipment needs

• Supports data entry projects related to Fitness Center and Pool usage and reporting.

• Supports on creation, printing/copying and posting marketing materials as needed

• Assists in scheduling residents for orientations and assessments

• Communicates any MCEP user issues to direct supervisor and submits “Report a Bug” tickets to Tech Team through the MCEP as needed.

Qualifications and Skills:

• Ability to prepare routine administrative paperwork

• Ability to follow routine verbal and written instructions

• Knowledge of customer service standards and procedures

Varying 8 hour shifts (5:30 am to 9:00 pm) Monday through Friday (10:00 am to 6:00 pm) Saturday and Sunday