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Action Property Management

Posted 3 days ago

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Front Desk/Access Control Associate - Azzurra (Part-Time)

Marina del Rey, CARemote

AI Summary

Part-time Front Desk/Access Control Associate providing 5-star customer service, managing access control and lobby activity, handling parcels and calls, and maintaining area appearance at an HOA management company.

About this role

Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action seeks a Part-Time Front Desk/Access Control Associate for our Azzurra association located in Los Angeles, California
Compensation: $20 - $23/hour
Schedule: Monday-Tuesday: 12:00 AM-8:30 AM & Thursday- Friday: 11:30 PM – 8:00 AM

What You’ll Do (Job Duties)

  • Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators
  • Monitor lobby activity and maintain access control
  • Provide concierge services
  • Complete Daily Activity Report
  • Answer and direct incoming phone calls. Receive and distribute resident parcels.
  • Address resident and guest concerns and questions.
  • Demonstrate a strong understanding of the association's governing documents.

    • Who You Are (Skills/Experience)

  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
  • At least 1 year of customer service experience.
  • Hospitality, luxury retail, or fine dining experience is preferred.
  • Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
  • Upbeat and positive team player attitude
  • Strong judgment and solutions-oriented
  • Proactive customer service approach

    • Why Join Action?

  • Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
    • Here are a few perks to joining this amazing team:
  • Comprehensive benefits package for qualifying employees
  • Medical
  • Dental
  • 401k with company match
  • Paid vacation
  • Holidays, including Birthday Holiday
  • Paid sick hours
  • Pet Insurance
  • Values-driven company culture that encourages teamwork and excellence.
  • Dynamic and supportive work environment
  • Access to training and professional development opportunities

    • Skills

    Access ControlConcierge ServicesCustomer ServiceMicrosoft OfficeParcel HandlingPhone SystemsProperty Management Software

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