Front of House Customer Service
AI Summary
Front-of-house customer service and administration role at a veterinary clinic, handling appointments, client enquiries, payments, and retail sales while supporting daily clinic operations.
About this role
Customer & Administration Services
Hastings Clinic | Full Time
Vet Services Hawke’s Bay is looking for an organised, professional and customer-focused person to join our Hastings Clinic team.
As the first point of contact for our clients and their pets, you’ll provide outstanding customer service while supporting the smooth day-to-day operation of our busy clinic.
This role would suit someone with experience in customer service, sales, reception, administration or office coordination who enjoys working with people, is confident managing competing priorities and takes pride in getting things done.
Hours
- Monday–Friday, 9:00am–6:00pm
- Shared weekend roster (currently 1 in 6 weekends, 9:00am–1:00pm)
- Day Off After Duty (DOAD) following a weekend shift
Key Responsibilities
- Managing appointments, calls, emails and client enquiries
- Delivering excellent customer service to clients and their pets
- Processing payments, invoicing and general administration
- Supporting retail sales, stock and client education
- Coordinating daily activities to help keep the clinic running efficiently
About You
- Experience in customer service, sales, reception, administration or a similar role
- Excellent communication and relationship-building skills
- Well organised, reliable and able to manage competing priorities
- Confident using Microsoft 365, including Outlook, Word, Excel and Teams
- Professional, positive and proactive approach
- Enjoys working as part of a busy, collaborative team
Why Join Us?
This is an exciting time to join VSHB as we move towards our new purpose-built Hastings clinic. We offer a supportive team environment, opportunities for development and the potential for the right person to grow into a future leadership role.
If you’re a people-focused professional with a strong customer service, sales or administration background and want to be part of a growing organisation, we’d love to hear from you.
How to Apply?
VSHB use Bamboo HR platform. Please ensure you apply by using the following link: https://vshb.bamboohr.com/careers/98?source=aWQ9MTI%3D
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