Front Office Agent

What We’re Looking For:

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you’ll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You’ll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are:

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.

• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.

• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.

• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.

• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

• Veterans and military spouses encouraged to apply.

What You’ll Do:

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.

• Assign rooms that meet guest preferences and special requests.

• Obtain and verify credit and payment information in accordance with hotel policies.

• Promote hotel services, amenities, and local attractions to enhance the guest experience.

• Respond to guest inquiries and resolve issues promptly and effectively.

• Maintain knowledge of upcoming events, group bookings, and banquet orders.

• Perform check-out procedures and handle cash transactions accurately.

• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.

• Handle emergencies with professionalism, prioritizing guest and team member safety.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• Minimum of one (1) year guest service experience in hotel hospitality preferred.

• Experience with previous Property Management System, preferred Opera System.

• Ability to stand and walk for long periods of time required.

• Ability to work weekends, evening, holidays as necessary/required.