Posted 7 days ago

Front Office Agent (m/f/*)

PragueOn-site

AI Summary

The Front Office Agent welcomes international guests, handles check-in and check-out with precision, and acts as a knowledgeable guide about the property’s history and Prague, coordinating with hotel departments to ensure seamless guest experiences.

About this role

Augustine Hotel Prague, a historic icon nestled in the heart of Malá Strana, is entering its most significant chapter. Housed within a 13th-century monastery, the property is a rare "living landmark" where medieval architectural integrity meets the highest standards of modern luxury. We aim to become the ultimate flagship for ultra-luxury hospitality in Central Europe, prioritizing bespoke guest experiences. Join us as we redefine the future of luxury in Prague.

Whether you are driven by professional excellence or a passion for luxury service, we have a place for you. At the Augustine Hotel Prague, we are looking for dedicated professionals to join our Front Office team. If you are passionate about providing sophisticated hospitality and creating a seamless guest experience in a truly unique setting, we invite you to explore this opportunity with us.

Key Responsibilities

You will provide a warm and professional welcome to our international guests as their primary point of contact.
You will handle check-in and check-out procedures with precision and a sharp eye for detail.
You will act as a knowledgeable guide, sharing the rich history of our 13th-century monastery and the beauty of Prague.
You will coordinate with all hotel departments to ensure that every guest request is met with the highest level of care.

Skills, Knowledge & Expertise

You maintain professional manners and a guest-first mindset in every interaction.
You have a good command of the English language to communicate effectively.
You show great reliability and a genuine desire to learn the art of luxury hospitality.

Benefits

You will work in the unique atmosphere of a stunning 13th-century monastery.
You will be entitled to staff discounts in our hotels worldwide.
You will be eligible for employee rates at Sixt.
You will enjoy complimentary meals, 25 vacation days, and career growth opportunities.