Front Office Supervisor

Job Overview

Salayel Hospitality is seeking an experienced and guest-focused Front Office Supervisor to support daily front office operations and deliver exceptional guest experiences. The ideal candidate will assist in supervising the front office team, ensure smooth check-in and check-out processes, handle guest concerns efficiently, and uphold brand service standards at all times.

Key Responsibilities

• Supervise daily front office operations including reception, guest services, and concierge activities

• Ensure smooth and efficient guest check-in and check-out processes

• Handle guest feedback, complaints, and special requests in a professional and timely manner

• Support the Front Office Manager in scheduling, training, and performance monitoring of team members

• Ensure compliance with hotel policies, SOPs, brand standards, and UAE regulations

• Coordinate with Housekeeping, F&B, and Maintenance to ensure seamless guest experiences

• Monitor room status, VIP arrivals, and special guest requirements

• Prepare shift reports, handover notes, and operational updates

• Ensure proper cash handling, billing accuracy, and night audit support when required

• Maintain a high standard of grooming, professionalism, and service etiquette within the team

Requirements & Qualifications

• Minimum 2–3 years of experience in Front Office / Guest Services within a hotel or hospitality environment

• Prior experience in a supervisor or Team Leader role preferred

• Strong knowledge of front office operations and PMS systems (Opera or similar)

• Excellent communication, leadership, and interpersonal skills

• Strong problem-solving and guest-handling abilities

• Ability to work flexible shifts, including weekends and public holidays

• Good command of English (additional languages are an advantage)

• Knowledge of UAE hospitality standards and customer service practices