FTZ On-Site Coordinator

FTZ On-Site Coordinator

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Summary:

Working under the direction of Expeditor's Miami Branch Customs Brokerage department, the FTZ Coordinator will be an onsite resource at customer's FTZ responsible for day to day customs transactions activities, compliance support and a key liaison between FTZ's Administrator, the Brokerage team, and other key internal stakeholders.  Coordinator will report to Expeditors Customs Brokerage department and assist with reporting, record keeping and other FTZ operational and Customs compliance aspects in order to meet customer SOP and key KPI metrics.  Candidate should have 1-5 years experience in FTZ operations, Customs Brokerage and  US Trade Import/Export Trade Compliance.

• Help ensure timely and accurate processing of FTZ transactions
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure accurate and timely data entry into our operating system and FTZ's ICRS 
• Monitor shipment reports to ensure total customer satisfaction.
• Cross-functional coordination working closely with FTZ Administrator while meeting Customs Brokerage Dept objectives
• Build and maintaining strong relationships with customers and governmental Customs organizations.
• Assist the manager, supervisor and Team Lead in timely responding to customer requests
• Assist in retention calls and and align with customer's initiatives
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Monitor FTZ exception reporting, monitor data interfaces and transaction flows between Broker and FTZ platform, promptly escalate any issues
• Assist in reviewing inventory discrepancies and provide support as needed
• Ability to work independently onsite while maintaining regular communication with leadership located in different city. 

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Qualifications

• Global logistics industry knowledge
• Good knowledge of customs brokerage process and system essential
• Good knowledge of incoterms
• Customer focus
• Expeditors’ applications and system knowledge
• Software proficiency, especially Microsoft Office (Excel, Word etc.).
• Written and verbal communication skills; English proficiency
• Effective interpersonal skills, including listening, providing feedback, and teamwork
• Problem solving
• Process improvement
• Proactive, strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Prior FTZ experience or working knowledge preferred

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus