Posted 20 months ago

Full-Time Assistant Manager

MesaOn-siteFull-time

AI Summary

Manages store operations and leads a retail team to achieve sales targets, staffing, and customer engagement under the Store Manager.

About this role

At Hot Topic, we’re passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.

We’re on the search for a Full-Time Assistant Manager that will help lead the loudest store in the mall. You’ll support the Store Manager in achieving store objectives with regards to hitting sales targets, recruiting, and development. You’re Harry Potter and Luke Skywalker rolled into one; you can handle anything that comes your way while driving sales and building lifelong relationships with our customers.

WHAT YOU'LL DO

Support your Store Manager in achieving the sales plan and/or comp sales goals. It’s not all about the Benjamins, but then it kind of is

Help recruit, develop, and retain a super collaborative, passionate team to run your store alongside you

You’re the store’s #1 fan – you’ll create buzz and customer engagement through promotion of new products, use social media platforms, and additional benefits such as BOPIS and curbside pickup

Provide leadership around running an operationally sound business; you’ll bring the right balance of ops, delegation/autonomy, and customer-first selling practices

Keep watch (like the Night’s Watch) on shrink/loss prevention, payroll hours, and associate schedules

Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback

Run sales reports and use data to help guide your strategy to hit sales targets

You’ll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time. In short, you’ll deliver the goods!

Every Frodo needs a Fellowship! In partnership with your Store Manager, you’ll develop your team of loyal associates that are high-performing and customer-focused

WHAT YOU'LL NEED

At least 1-2 years of retail store management experience. If you love music and pop culture, you're in the right place!

You’ve led teams to success and want to experience more of it. You’ll have skills to pay the bills: communication, recruiting, operations (payroll, reporting, scheduling, merchandising), and be a developer of your peeps

You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps

A high school diploma or GED equivalent. If you have a degree, even better

Roll with the punches. Retail is a fast-changing industry and you like catching curveballs thrown your way

The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Skills

Armor Of Customer Service (soft Skills Not Included)BOPIS/curbside PickupData-driven Sales AnalysisLoss PreventionMerchandisingPlanogram ExecutionPOS And Inventory SystemsRecruitingRetail OperationsSchedulingStaff Development