Posted 3 days ago
Full Time Client Service Representative
GeorgetownOn-siteFull-time
AI Summary
Provides front-desk customer service for a veterinary hospital, handling appointments, payments, client communication, and patient records to ensure a welcoming experience for pet owners.
About this role
Bring Your Customer Service Experience to a Growing Team
Looking for a veterinary receptionist/customer service position where your experience is valued, your customer service skills make a difference, and you have flexibility in your schedule?
Good Water Animal Hospital in Georgetown, TX is looking for an experienced Veterinary Receptionist / Client Service Representative to join our growing team.
This is an opportunity to use your veterinary knowledge in a collaborative, positive environment while helping create an exceptional experience for every client and patient who walks through our doors.
Key Responsibilities
- $15–$20/hour, based on experience
- A collaborative, team-oriented environment
- Training and career development opportunities
- Benefits including PTO, insurance, 401(k) match, and employee discounts
If you have veterinary reception/customer service experience and know how to keep a busy front desk organized, efficient, and welcoming, we'd love to meet you.
Good Water Animal Hospital is a full-service veterinary hospital in Georgetown, TX dedicated to providing high-quality, compassionate care to pets and exceptional service to their owners. We pride ourselves on a collaborative, positive team culture where every role contributes to the overall client and patient experience.
As we continue to grow, we're excited to add a Veterinary Receptionist (Client Service Representative) to our team.
Skills, Knowledge & Expertise
As the first point of contact for our clients, the Veterinary Customer Service Representative plays a critical role in creating a welcoming and supportive experience for both pets and their owners. This position is ideal for someone who is organized, personable, dependable, and comfortable multitasking in a busy veterinary environment.
Some of the responsibilities you'll own:
- Provide friendly, high-quality customer service to clients and patients
- Process invoices and payments accurately
- Answer phones, schedule appointments, and obtain necessary medical histories
- Determine patient immunization and testing status
- Communicate with veterinarians and veterinary technicians regarding patient arrivals and recommended treatments
- Fill prescriptions, food requests, and over-the-counter products as directed by a veterinarian
- Accurately enter and maintain client and patient information in veterinary practice software
- Work collaboratively with the veterinary team to keep patient flow moving efficiently
- Take on additional responsibilities as hospital policies, procedures, and needs evolve
What we're looking for:
- Veterinary reception or veterinary client service experience preferred
- AVImark experience strongly preferred
- High school diploma or equivalent
- Strong customer service and communication skills
- Team-oriented approach and strong work ethic
- Ability to multitask and remain organized in a busy or stressful environment
- Weekend availability as needed
- Ability to lift 30–50 pounds
Benefits
If you're looking for a veterinary customer service opportunity in Georgetown, TX where your experience, skill, and ability to work as part of a team are valued, this could be a great next step.
We offer:
We offer:
- $15–$20/hour, based on experience
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discounts
- Flexible scheduling
- 401(k) with company match
- Training and career development opportunities
- A collaborative, team-oriented work environment
Ready to put your veterinary customer service experience to work?
Join Good Water Animal Hospital and become part of a team that believes exceptional patient care starts with exceptional client service.
Apply today to start a conversation about joining our team.
Skills
Appointment SchedulingAvimarkClient Data EntryInvoice ProcessingMedical History IntakePhone HandlingPrescription FillingVeterinary Practice Software
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