General Manager - Hospitality Background

About the Role

The ideal candidate will possess strong leadership skills, a deep understanding of hospitality management, and a proven track record of managing diverse teams in a fast-paced environment.

Key Responsibilities

• Provide strategic leadership and direction to all hospitality operations.
• Oversee daily operations ensuring exceptional guest experiences and service standards.
• Develop and implement policies and procedures to improve operational efficiency.
• Manage budgeting, financial planning, and cost control to achieve business targets.
• Lead, coach, and motivate staff to build a high-performing team.
• Ensure compliance with health, safety, and regulatory requirements.
• Collaborate with marketing and sales teams to enhance brand presence and customer engagement.
• Monitor customer feedback and implement improvement strategies.
• Build and maintain strong relationships with partners, suppliers, and stakeholders.
• Prepare regular reports for senior management on operational performance and business development.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 10 years of experience in hospitality management with at least 5 years in a senior leadership role.
• Proven track record of managing complex hospitality operations and delivering exceptional guest service.
• Strong leadership, communication, and people management skills.
• Solid financial management skills including budgeting and cost control.
• Ability to drive operational excellence and continuous improvement.
• Knowledge of industry regulations, health, and safety standards.
• Excellent problem-solving and decision-making abilities.
• Fluency in English; other languages are a plus.

Benefits

• Social Insurance
• Medical Insurance