Posted 3 months ago

General Manager - Santa Clara

Santa ClaraOn-siteFull-time

AI Summary

The General Manager oversees day-to-day operations at JETSET Pilates Rivermark, leading staff, driving client acquisition, managing budgets and marketing, and ensuring high service quality.

About this role

This is a full-time on-site role for a General Manager at JETSET Pilates - Rivermark. The General Manager will be responsible for overseeing the day-to-day operations of the studio, managing staff, ensuring customer satisfaction, and driving business growth. They will also be responsible for implementing marketing strategies, tracking expenses, payroll inputs, and vendor spend; operate within the approved budget and escalate variances for Owner approval and budgets, and maintain a positive and motivating studio environment.

Responsibilities - Before Studio Opening

Recruitment & Staffing: build and maintain pipelines for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio

Complete training and modules from JETSET HQs (including 3-days onsite training in Miami, FL and onsite Instructor training)

Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals

Lead presales, founding member acquisitions + community events calendar

Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks)

Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones

Responsibilities - After Studio Opening

Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures

Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates.

Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success.

Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.

Address client inquiries, issues, and concerns in a timely and professional manner.

Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners.

Create, monitor, and adjust class and staff schedules to optimize studio efficiency.

Recruit and manage studio leads, lead instructor, and other instructors

Manage inventory for supplies, retail, and beverages as needed.

Plan and facilitate team meetings and social events to foster a positive team culture.