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Domino's

Posted 1 day ago

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General Manager(05533) - 1272 Independence Dr.

Rocky MountOn-siteFull-time

AI Summary

Manages a Domino's store, leading delivery drivers and customer service representatives to ensure efficient order processing, closing procedures, inventory, staffing, and compliance with company standards.

About this role

General Manager(05533) - 1272 Independence Dr.

  • Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly

  • When closing, responsible for end of the night bank deposits

  • When closing, responsible for doing a nightly product inventory count

  • When opening, ensure the store is set up properly and ready to receive orders upon time of open

  • Foster and project a sense of urgency with each and every order

  • Ensure the store is running according to Domino’s Operation Evaluation Review standards

  • Oversee total store operations

  • Communicate with other managers and staff regarding any aspect that impacts business operations

  • Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery

  • Actively training the GMIT on all aspects of store operations

  • Maintain staffing levels that mirror the needs of business at any point of the day

  • Creating and maintaining an employee schedule based upon labor needs

  • Collect money and signed credit card receipts from delivery drivers at the end of their shift

  • Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

  • Ensure vehicle used for delivery pass inspection, both mechanically and visually

  • Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time

  • Ability to read and understand P&L ledger

  • Uphold Dominos standards of grooming, uniform, and appearance

  • Promote pizza products, specials, and promotions

  • Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

    properly box products for delivery or carryout

  • Provide quality customer service to internal and external customers both over the phone and in person

  • Ability to speak and write clearly and comprehension of using a computer based order entry system

  • Contribute to and promote an atmosphere of teamwork, energy, and fun

    • Skills

    Bank DepositsComputer-based Order Entry SystemDelivery RoutingDispute ResolutionEmployee SchedulingPizza Oven OperationP&L LedgerProduct BoxingProduct Inventory CountVehicle Inspection

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