Genesys Cloud - Architect

•  Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.

•  Communicates with project manager/client to identify application requirements.

•  Ensures applications meet the standards and requirements of both the client and project manager.

•  Conducts tests of the application for functionality, reliability, and stabilization.

•  Deploys/implements the application to the client.

•  Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.

•  Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.

•  Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.

•  Demonstrate professionalism and leadership in representing the Company to customers and vendors.

•  Core PureCloud handler development & maintenance.

•  Monitor and respond to system errors. Participate in on-call rotation.

•  Follow-up on and resolve outstanding issues in a timely manner.

•  Update customer to reflect changes in system configuration as needed.

•  Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.

•  Ability to multi-task is imperative.

•  Participate in interviewing candidates and making hiring recommendations.

•  Accurately forecast utilization and consulting revenue.

•  Establishing and executing ongoing personnel technical training and growth plans

•  Understand system hardware/software to be able to identify problems and provide a remedy.

•  Handle TAC/Engineering escalations as directed by the team lead or team manager.