German speaking customer service agent - work in Sofia - paid relocation

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a German Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent choice for individuals seeking to advance their customer service career while experiencing life in a dynamic city.

Responsibilities

• Provide high-quality customer service to German-speaking clients via phone, email, and chat.
• Handle customer inquiries related to products, orders, returns, and general support efficiently and professionally.
• Resolve customer complaints promptly to ensure satisfaction and loyalty.
• Maintain accurate and up-to-date records of customer interactions using CRM systems.
• Stay informed about company products and services to provide accurate and helpful information.
• Collaborate with internal teams to improve the overall customer experience.
• Participate in training sessions to continuously enhance skills and product knowledge.

Requirements

• Fluency in German and English, both spoken and written.
• Previous experience in customer service, preferably in a similar industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Proficiency in customer service software and Microsoft Office tools.
• Detail-oriented with strong organizational skills.
• Willingness to relocate to Sofia, with relocation expenses fully covered by the company.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live