German Speaking Customer Support for Gaming & Sports Department

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Gaming & Sports Department for one of our clients! In this dynamic Entry Level role, you will be the primary point of contact for our German-speaking clients, providing exceptional support and assistance regarding their gaming and sports inquiries. Your expertise will ensure that our customers enjoy a seamless experience while interacting with our services.

This position is perfect for individuals passionate about gaming and sports, with a strong commitment to customer service. You will work in a collaborative environment, helping clients with their issues while contributing to the growth of our community.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with questions related to gaming and sports services
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Provide detailed information on gaming and sports events and services
• Gather client feedback to improve service delivery and customer experience
• Engage in ongoing training to stay updated on our products and services

Requirements

• Fluency in German and English, both written and verbal
• Previous experience in customer support, preferably in the gaming or sports industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensure high levels of customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and platforms

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...