Global Services Supervisor 1 HCM

About Us

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

We are seeking a seasoned HCM and US Payroll operations expert with strong process engineering skills to lead and collaborate process design, optimization, automation, and continuous improvement initiatives across end-to-end Paychex products and service workflows. This role requires a senior practitioner who deeply understands the entire HCM lifecycle in the US, right from payroll servicing calculations to tax filing and other comprehensive workflows associated to upstream/downstream. The ideal candidate must have hands-on strategist and problem-solver capabilities, able to map out processes, diagnose breakdowns, design scalable solutions, and lead efficiency, accuracy, and customer experience (CX) enhancements across multiple Global services functions within the organization working with the various stakeholders.

Responsibilities

• Process Optimization & Workflow re-engineering
• Analyze and redesign end-to-end workflows across functions like Payroll Processing, Tax, Time & Attendance, etc.
• Create standardized, scalable, auditable processes across multi-client environments.
• Reduce complexity, eliminate non–value-added activities, and streamline hand-offs.
• Build process maps, SOPs, and control inventories across different functions.
• Drive Lean-based improvement projects (Kaizen, VSM, RCA, 5-Whys, etc.) with measurable KPI impact.

• Automation & Innovation
• Identify automation opportunities and partner with Product/Technology to deploy RPA bots, Data validation scripts, Scheduling, and batch automation, etc.
• Evaluate and assess or suggest new technologies, tools, and integrations that enhance efficiency, accuracy, or client experience.

• Cross-Functional Collaboration
• Work with Payroll Ops, Tax, Product, and CX teams to diagnose systemic issues and implement corrective measures.
• Serve as a strong subject matter expert in CRM tool (salesforce) dependencies within the US Payroll market.
• Provide effective solutions for operational readiness and support with initiatives for product/platform/regulatory requirements.
• HCM/Payroll Expertise & Compliance
• Provide deep operational expertise in US multi-state wage & tax rules, reciprocity, garnishments, Year-end processes, benefits deductions, and reconciliation, etc.
• Ensure process designs comply with all US federal, state, and local payroll laws.
• Support to strengthen the internal controls for any risk readiness.

• Data-Driven Insights & Performance Management
• Build and manage operational process performance with continuous improvement thought process.
• Perform root cause analysis (RCA) and lead corrective/preventive action (CAPA) cycles.
• Drive improvements in cycle time, rework, defect rates, client escalations, and automation ROI.

Required Qualifications

• 6+ years of US Payroll / HCM operations experience in industry-leading organizations.
• Strong end-to-end knowledge of HCM processes including implementation, payroll operations, tax, risk, and year-end.
• 3 + years and above experience in people management
• CPP, FPC or relevant certification (good to have).
• Proven track record in process improvement, Lean, standardization, and automation.
• Experience in workflow design, process mapping, SOP creation, and operational controls.
• Excellent analytical ability and strong familiarity with data tools (Excel).

Preferred Qualifications

• Lean Six Sigma Green/Black Belt good to have
• Background in automation initiatives (RPA, bot frameworks)
• Strong program management exposure with cross-functional delivery.

Qualifications

Degree / MBA / BBA / BSc ....

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.