(Government of Saskatchewan) Intermediate Change Manager - Contract

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Project Duties of Resource:

ThispositionwouldReporttotheDirectorof ChangeManagement.TheChangeManageris responsibletoensurethat standardizedmethodsandproceduresare usedforefficientandprompthandlingofallchangesinordertominimizethe impactof change-relatedincidentsuponservicequalityand improvetheoveralloperationsofthe organization.This resultsin highqualitysystems,thusprovidingcustomerswithqualityproductsandservices.Thispositionis responsible fortheefficientprocessingofallapplicationandoperationalchangestothedevelopment,test andproduction environments.

Theexpectedworkforthe ChangeManageris asfollows:

• •MonitorsandensuresthattheChangeManagementprocessis beingadheredtoin ordertominimize the impactof changerelatedincidentsuponservicequality.
• •UtilizetheChangeManagementprocessacrossthe organization,to assist incoordinatingprojectsand smallchangeswithallbusinessunits.Ensurestestingcontrolandescalationof risksandissues. Ensuringthatstandardizedmethodsand proceduresare understoodandfollowedforefficientand prompthandlingof allchanges,in ordertominimizethe impactof change-relatedincidentsuponservice quality,andconsequentlyimprovetheday-to-dayoperationsofthe organization.
• •ChairingtheChangeAdvisoryBoard(CAB)meetingandforconveningthe EmergencyCABcommittee whereneeded.
• •Engagingoperationalareasfor inputonemergencychangerequestsasneeded.
• •UnderstandsandcommunicatesInformationTechnologyInfrastructureLibrary(ITIL)bestpractices specificallyforChangeManagementandhowtheprocessalignsand interactswithotherITIL processes.
• •Overseeingandmanagingtheraisingandrecordingofchanges,assessingthe impactandrisk, schedulingoftheproposedchangespriorto implementation,performingthereviewofchangesclosing therequestsforchangeoncecomplete.
• •Reviewingnon-successfulchangestodeterminecauseandmitigationforfuturerequestsandreporting thesefindingstomanagement.
• •Communicatingandschedulinganyclientorinternalrequestedchangefreezeperiods.Reportinganychangestomanagementwhichhavesignificantrisk orclient impact.Thechangemanagerhastheabilitytorejectsuchchangesifacompleteanddetailedimplementationandback-outplanis not in place.
• •Leadthedesign,implementationandcontinuousimprovementof ChangeManagementtoensurecost efficient,timelyandeffectiveservicesthatsupportthe corporatebusinessstrategy.
• •EnsurethatonlyauthorizedRequestsforChangeareimplemented,thatChangeitem informationis communicated,recorded,anddeliveredinanacceptabletimeframein accordancewithservicelevel agreementsand incompliancewiththeChangeManagementProcess.
• •Providethefinalchangeauthorizationbasedon assessmentof completenessand validityofChange Managementoutputs(designmethodology,testplansandresults,implementationplans,back-outplans and verificationplans).

Qualifications

Mandatory Requirements:

• •InformationTechnologyInfrastructureLibrary(ITIL)processes&bestpractices,specificallyfocusedonChange Managementandhowtheprocessalignsand interactswithotherITILprocesses.ITILCertificationsare required.
• •ITapplications&computingplatforms,includingdesktop& serverhardware& software,database,operating systems,storage&network.
• •Bestpracticeframeworkapproachesintendedto facilitatethedeliveryofhighqualityinformationtechnology. IndepthknowledgeofChange,ConfigurationandReleaseManagementprocessesandmethodologies

Other Required Skills:

• •CommunicationandInfluence:Anabilitytocommunicateeffectively(bothorallyand written)withtheteam, seniormanagement,stakeholders,andcustomers.
• •Mustbe highlyorganized.Demonstratedabilitytomanagemanytasksatthesametimewithan organized approach.
• •Demonstratedcommunicationskills, written,verbal,and activelisteningskills.
• •Demonstratedexperienceconductingpresentationsand effectivelyparticipatingin meetings. Self-motivatedandabletowork independently.