Ground Operations Agent

Performs duties relating to the loading/unloading of aircraft, flight following, customs and cargo handling to ensure that company meets all company and governmental policies and regulations that customers receive quality service.

Major Job Accountabilities:

• Complies information and calculates weight and balance.
• Final Meal order for crew.
• Assist in Load planning.
• Flight Plan request.
• Coordinate with Dispatcher.
• Completion of weight and balance form and presentation to crew.
• Supervise loading / offloading.
• To train vendor new staff.
• Draft aircraft cargo documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious issues to management.
• Ensures accuracy and completeness of HAZMAT loading paperwork, notifies crew of location and, if necessary, obtains appropriate approvals prior to take-off.
• Performs other duties as assigned.

Qualifications:

• Bachelor degree or above
• At least 2-3 years of experience in Ground Operations aircargo industry
• Applies understanding of aircraft positions and heights, aircraft weight limitations and aircraft overhangs.
• Proficiently utilizes SITA, ULD and Flight systems, screens and software.
• Knows and adheres to company operating policies, operations, processes and procedures appropriate to the job.
• Knows and adheres to aircraft, vehicle and employee safety rules and regulations.
• Understanding and uses air freight, terminal operations and flight terminology and processes.
• Uses ability to track and coordinate multiple issues simultaneously.
• Computer literate.
• Basic math skills.
• Previous airline experience preferable.
• W&B and DG certificates are preferable.
• Excellent written and spoken Chinese and English

Training and Exam:

• Must be able to pass in-house training and exam for Dangerous Goods, Security, Weight & Balance and other trainings as required by company’s GOTM.

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