Growth & Patient Engagement Executive (Contact Center)

Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up.

This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.

What You’ll Do

Lead Conversion & Sales

● Convert inbound, WhatsApp, missed calls, and outbound leads into appointments

● Follow up consistently with new, warm, and aged leads

● Present services and packages clearly and close patients confidently

● Handle objections (pricing, timing, insurance, competition) professionally

Patient Communication & Support

● Act as the first point of contact across phone, WhatsApp, and CRM

● Provide accurate, clear information on services and treatment options

● Ensure every patient interaction is handled with professionalism and care

● Support resolution of queries, concerns, and follow-ups efficiently

Appointments & Retention

● Schedule, confirm, and manage patient appointments

● Reduce no-shows through proactive reminders and follow-ups

● Support rebooking and long-term patient retention

CRM & Discipline

● Maintain accurate CRM records and pipeline updates

● Track all follow-ups, outcomes, and patient interactions

● Ensure strong CRM hygiene and data accuracy across all leads

● Support reporting on bookings, conversions, and revenue performance

Key Performance Indicators (KPIs)

● Lead response time (speed-to-lead)

● Lead-to-appointment conversion rate

● Appointment show-up rate

● Package / membership conversion rate

● Monthly revenue contribution

● Follow-up completion rate

● CRM accuracy and pipeline hygiene

● Resolution time for patient queries and issues

Requirements

What We’re Looking For

• Experience in sales, telesales, customer service, or patient coordination
• Strong communication and persuasion skills (phone & WhatsApp)
• Confident handling objections and working toward targets
• Experience using CRM systems and structured follow-up processes
• Healthcare, wellness, or clinic experience is a strong advantage
• Highly organized, proactive, and results-driven mindset

Education & Language

• Bachelor’s degree preferred
• Native-level English required
• Arabic is a strong advantage