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Posted 12 days ago

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GTM Rev Ops Process Manager

United StatesRemote

AI Summary

The GTM Rev Ops Process Manager designs, scales, and optimizes end-to-end go-to-market processes to reduce friction and improve Sales & SDR pipeline progression.

About this role

About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

Sophos is looking for a highly motivated and experienced GTM Rev Ops Process Manager to join our GTM Strategy & Ops team. As part of this role you will be responsible for designing, scaling, and optimizing the end-to-end processes that support our go-to-market engine across Sales, SDR & Marketing. This role translates business strategy into clear, repeatable workflows and will help drive operational rigor across the revenue lifecycle.

What You Will Do

  • Lead cross-functional initiatives focused on reducing friction, removing bottlenecks, and improving the Sales & SDR revenue generating potential.
  • Design and improve core GTM processes across lead management, routing, qualification, handoff and pipeline progression workflows.
  • Partner with Sales, SDRs, Marketing and Systems teams to identify process gaps, define business requirements, and implement scalable solutions.
  • Document current-state and future-state workflows to ensure design meets the desired outcome not just stakeholder input.
  • Support Stakeholders in “Idea to Implementation” process by prioritizing initiatives that drive true revenue impact and use existing dashboards, data trends, current process & systems to provide guidance & recommendations when needed.
  • Translate strategic initiatives into operational plans, timelines, and change management activities that support successful rollout.
  • Support systems enhancements by partnering on workflow design, ticket creation, solution UAT, release readiness, and post-launch optimization.
  • What You Will Bring

  • 8+ years of experience in Revenue Operations, Sales Operations, SDR Operations, Business Operations, or process/program management in a similar industry.
  • Proven experience designing and improving cross-functional business processes across the go-to-market lifecycle with a focus on Lead to Opportunity.
  • Strong understanding of CRM and GTM systems, including Salesforce, Outreach, ZoomInfo, PowerBi & Lean Data.
  • Demonstrated ability to convert ambiguous business needs into structured requirements, process maps, and executable plans.
  • Strong analytical skills with experience using data to identify issues, measure impact, and support decision-making.
  • Excellent stakeholder management, communication, and facilitation skills across technical and non-technical audiences.
  • Ability to operate strategically while also driving detailed execution in a fast-paced environment.
  • Experience working across matrixed organizations and influencing without direct authority.
  • Skills

    CRMData AnalysisGTM SystemsLean DataOutReachPowerBISalesforceZoomInfo

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