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Level99 Entertainment

Posted 13 days ago

Open

Guest Experience Associate - Entertainment Venue

West HartfordOn-site

AI Summary

Guest Experience Associate at Level99 Entertainment welcomes and engages visitors, provides venue tours and check-in support, explains gameplay, enforces safety rules, and supports retail and POS operations in a fast-paced entertainment venue.

About this role

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

Level99 Corbin's Corner in West Hartford, CT - Coming Late Fall!

OVERVIEW

You're the energy that makes Level99 unforgettable. As a Guest Experience Associate, you'll be the face of our Venue — welcoming Players, guiding them through the experience, and delivering the kind of genuine, playful hospitality that keeps people coming back. If you love people, thrive in fast-paced environments, and bring a contagious sense of fun, this role is for you.

RESPONSIBILITIES

  • Welcome and engage Guests with energy and enthusiasm throughout the Venue, providing tours, wayfinding, and check-in support
  • Explain the Level99 concept, room offerings, and gameplay experience to drive admissions and on-site sales
  • Enforce safety rules and monitor Guest welfare, communicating any concerns to leadership promptly
  • Support retail operations including transactions, restocking, and maintaining organized displays
  • Assist with POS usage, cash handling, account creation, and troubleshooting
  • Maintain cleanliness and upkeep of Guest areas, workstations, and shared spaces

    • MUST-HAVE SKILLS

  • Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
  • Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
  • Strong verbal communication skills and a natural ability to connect with people
  • Comfortable working under pressure in a fast-paced, ever-changing environment
  • Positive, upbeat, team-first attitude

    • OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

  • 1+ year in a guest- or customer-facing role
  • Retail sales experience
  • Public speaking or performance background

    • Skills

    Account CreationCash HandlingCustomer Check-inPOS SystemsRetail OperationsTroubleshootingWayfinding

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