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Guest Experience Lead: Snorkel Program

BloomingtonOn-sitePart-time

AI Summary

Lead safe, engaging snorkel experiences for guests at SEA LIFE Minnesota, including equipment demonstrations, educational talks, and Behind-the-Scenes tours while maintaining high standards of guest service and safety.

About this role

What you'll bring to the team

Guest Experience Lead Snorkel Program - SEA LIFE Minnesota

Ready to make a splash? ๐ŸŒŠ Join the team at SEA LIFE Minnesota as a Part-Time Guest Experience Lead for our Snorkel Program and help create safe, memorable, and truly unforgettable underwater experiences for our guests!

What You'll Do

  • Lead engaging, safe, and memorable snorkel experiences from start to finish.
  • Welcome guests, build their confidence, and demonstrate the proper use of snorkel equipment.
  • Keep the Snorkel Program running smoothly and on schedule while monitoring guest safety and experience both in and out of the water.
  • Share fun, accurate, and engaging information about Rainbow Reef, its animals, and their natural history.
  • Deliver educational talks, Behind-the-Scenes tours, and aquarium interpretation that bring the exhibits and animals to life.
  • Work collaboratively across touch pools and other guest-facing areas to create a seamless experience.
  • Address guest questions or concerns with professionalism and a positive attitude.
  • Maintain strong knowledge of aquarium exhibits, species, and program content so you can encourage curiosity and further learning.
  • Help maintain the highest standards of health, safety, and guest service.

Qualifications & Experience

What You'll Bring

  • Current Open Water Dive or Lifeguard Certification.
  • A fun, enthusiastic, and positive personality with a genuine passion for creating great guest experiences.
  • Excellent communication and customer service skills.
  • Confidence speaking to groups and engaging large crowds; public speaking experience is a plus.
  • Ability to work independently while also being a strong team player.
  • Reliable, punctual, and safety-minded.
  • Flexible availability, including weekends (required).
  • A love of animals, learning, and making a splash with guests! ๐Ÿ 

Benefits

๐ŸŽ‰ Benefits of Joining Merlin Entertainments! ๐ŸŽ‰

๐ŸŽข Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ๐ŸŽก๐Ÿ† Recognition Programs and Rewards: Celebrate your achievements and hard work!๐Ÿ’ผ 401(k) Program: Save for the future with company matching contributions.๐Ÿ“š Tuition Reimbursement Programs: Get support for further education and career growth.๐Ÿš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ๐ŸŒŸโœจ

Pay Range

USD $19.00/Hr.

Skills

Aquarium InterpretationCustomer ServiceGuest ExperienceLifeguard CertificationOpen Water Dive CertificationProgram SchedulingPublic SpeakingSafety Monitoring

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