Posted 1 month ago
Guest Relations
AI Summary
Front Desk Clerk providing customer service to guests and residents at a resort property, handling inquiries, payments, and maintenance requests.
About this role
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Guest Relations in Cloverdale, California.What you’ll do:
Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand resident experiences.
Your job will include:
- Act as thepropertyliaison and provide guestsand residents with information, responding to questions in person and over the phone.
- Process payments and deposits.
- Run reports and submit maintenance request forms to ensure office efficiency.
- Partner with yourPropertyManager and communicate frequently toaddress inquiriesin a timely and professional manner.
- Prioritizecustomersatisfaction, address conflicts and solve problems promptly.
Experience & skills you need:
- High school diploma or equivalent experience.
- 1+ yearsof experience in customer servicewithexceptional customer service skills.
- Strong organizational skills and meticulous attention to detail.
- Computer literacy and the ability to learn new systems.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Estimated compensation for this position in the states of BC, CA, CO, IL, MA, MD, MN, NJ, NY, VT and WA is:
Hourly: $16.90 - $18.00The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.
Skills
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.