Guest Relations Officer (Part-timer) (HighHouse/NOVA)

• Understand each guest’s needs and preferences to provide personalized service.
• Coordinate reservation requests with the team.
• Contribute to the smooth and efficient running of the guest experience journey.
• Establishes and maintains positive customer contact at the restaurant/club.
• Recognizing VIP and regular guests.
• Communicates guest’s comments to the Guest Relations Managers.
• Actively seek feedback from guests to identify areas of improvement.
• Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
• Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
• Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
• Performs all other ad hoc duties as and when required.

Requirements

• Must be fluent and literate for communication with stakeholders.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• Customer focused and intuitive to customer’s needs.
• Ability to maintain a calm composure with difficult customer interactions and customer disputes.
• Ability to work well with others and independently.
• Must be self-motivated, adaptive, open-minded and willingness to be flexible.
• Empathetic and professional.
• Ability to perform all functions within the restaurant and club, when required.
• Able to work on rotating shifts, public holidays, and weekends.