Guest Service Agent

Arctic TreeHouse Hotel is a luxury hotel in the Arctic Circle, bringing the comfort luxury and Lappish hospitality to life in a new way for our guests. Our mission is to make every moment of our guests stay a lifelong memory. We also wish our team to have a great working experience and every day embark on a new adventure - creating, learning and developing with us!

We are now looking for the team members with hotel experience that can warmly welcome and take care of our guests.

GUEST SERVICE AGENT - FRONT DESK for the winter season 2026-2027

Arctic TreeHouse Hotel is looking for a Guest Service Agent who is a team player with a can-do attitude and skills to multitask in a fast phase environment. The department consists of reception, concierge and reservation duties. This role is hospitality and customer service driven and previous reception experience from a luxury hotel will be an advantage. We work in a luxury environment and we strive to deliver service excellence.

Duties Include:

• Checking guests in and out

• Billing

• Reservations

• E-mails & Telephone calls

• Concierge, booking activities

• Liaison with guests and service recovery when a problem occurs

• Driving valet cars

• Helping with luggage

You will work with the below tools and software:

• Opera Cloud

• Oracle

• Symphony

• Booking.com

• Expedia

• NETS Payments

• Whatsapp

• Trello

• Optiwatti

Requirements:

• Valid driver license

• Excellent command of the English language ( Finnish language an advantage but not a requirement)

• Comfortable talking to guests and solving problems

• Ability to legally work in Finland (Finnish working visa or EU Residence)

• Previous experience in a luxury hotel

What we offer:

• A fun international work environment

• A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland

• Job-specific work training prior to the start of the season

• Hourly salary (+supplements, holiday compensation)

• Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)

• Flexible working hours from Monday to Sunday with alternating days off

• Average work hours 90 h/3 week, during the season the amount is usually higher

• Company benefits with sport, culture and experience

• Supported accommodation

Please send your application below and attach your CV with a picture on 26th of July 2026 the latest - We look forward to it!