Guest Service Agent - Lead

Key Responsibilities

• Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
• Routinely coordinates passenger activities and services.
• Process daily sales and oversee accounting procedures as they relate to the guest service desk.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Keep work areas organized, clean, and sanitized.

Skills, Knowledge & Expertise

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
• Proficiency in the use of computer business applications.
• Three (3) years of experience in positions involving customer service operations preferred.
• Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Company's clean driver eligibility requirements.
• Must be able to lift 50 lbs/25 kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth