Guest Service Manager in Luxury Hotels in Shanghai, China

Guest Service Managers are needed in Hotels in Shanghai, China

Experience Shanghai chic redefined on the historic riverfront Bund. Opened on the historic Bund, the Hotels’ flagship hotel in Mainland China is a beacon of luxury hospitality on the city’s iconic riverfront promenade. Equipped with extraordinary facilities, world-class services and critically acclaimed Michelin star-rated restaurant, The hotel effortlessly harmonises exquisite Art Deco-inspired interiors with contemporary comforts. The hotel was once again named a Forbes Travel Guide Five-Star hotel in 2025 and was voted in Condé Nast Traveler The Gold List 2023 as “China Top 10 Hotels” and was listed in Elite Traveler’s Top 100 Suites in the World Collection.

 

• Ensures personalized service is offered to guests during their stay
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
• Maintains a high level of communication and feedback within the department
• Identifies and anticipate guest needs
• Assists with luggage delivery and collection
• Warm up rooms according to the housekeeping standards checking that all room equipment are functioning
• Reports guest complaints, requests and inquiries to the Manager who in charge of Front Office or DOR
• Assists and coordinates all in-room/suite guest needs and requirements
• Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history

Qualifications

• Graduated from a bachelor degree 2 years or above, relative hotel work experience is preferred.
• Applicants with exhibition/hotel/real estate/business reception or catering exposures will be given priority.
• Familiar with commonly used office software and Opera system.
• Good language and communication skills with fluent English

Additional Information

• Contract, full time, shift-taking, 2 days off per week guaranteed, no overnight.
• Eligible holidays, social insurance. Work Permit and work visa supplied.  
• Single standard room with separate toilet and shower.
• Canteen and some western outlets meals provided.
• Salary negociate via online interview.