Guest Services Coordinator

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring for a Guest Services Coordinator. In this role, you'll help create exceptional experiences for patients, families, visitors, volunteers, and team members across WakeMed. Serving as a key operational partner to the Guest Services Manager, you'll support guest services programs throughout the organization, coordinate daily operations, assist with process improvement initiatives, and help ensure every guest interaction reflects WakeMed's commitment to service excellence.

What You'll Do
Support the daily operations of Guest Services areas, including information desks, surgical waiting areas, and the Guest Ambassador volunteer program. Partner with the Guest Services Manager to coordinate staffing and volunteer coverage, maintain schedules, prioritize daily activities, and support departmental operations.

Perform administrative duties, monitor operational priorities, and assist with projects and initiatives to ensure timely completion and successful outcomes.

Coordinate and support departmental events, meetings, recognition activities, and volunteer engagement efforts, including logistics, communication, and participant engagement. Assist in addressing guest concerns, responding to complaints, reporting incidents, and acknowledging compliments to promote a positive guest experience.

Collaborate with departments across WakeMed to improve service processes, enhance operational efficiency, support continuous improvement efforts, and strengthen the overall patient and visitor experience.

Help communicate policy, procedure, project, and operational updates to staff and volunteers while supporting training, engagement, and ongoing program success. Track progress on assigned projects, events, and operational initiatives, helping ensure deadlines, deliverables, and departmental goals are achieved.

Who you are
Experienced in guest services, hospitality, customer service, healthcare operations, volunteer services, or a related field. Passionate about creating exceptional experiences for patients, families, visitors, and team members.

Skilled in customer service, problem resolution, communication, and relationship building.
Organized and detail-oriented, with the ability to manage multiple priorities and support daily operations in a fast-paced environment. A collaborative team player who enjoys working across departments and finding opportunities to improve processes and service delivery.

If you're passionate about delivering outstanding service and creating meaningful experiences for patients, families, and visitors, we encourage you to apply and join our team!

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visitwww.wakemed.org.

EOE

Licensure

Not Applicable
Education

Associate's Degree Required

Associate's Degree Health Administration Preferred

Experience

2 Years Customer Service Required 1 Year Leadership Required