Guest Services Officer

START NOW. LEAD INTO 2027

Join our team today and build your next career chapter with Grecotel.

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Guest Services Officer to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Responsibilities

• Welcome guests upon arrival and provide information about hotel facilities, services, and local area attractions.
• Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction.
• Maintain a thorough knowledge of hotel services and promotions to effectively assist guests.
• Contribute to a positive team environment by working collaboratively with colleagues and other departments.

Requirements

• Prior experience in a guest-facing role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and welcoming attitude.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Fluency in English is required; additional languages, especially German or French, are a plus.

Benefits

• Competitive salary package and additional benefits
• Career development within Greece's leading hospitality group
• Opportunities for internal mobility and long-term career growth
• Accommodation (if necessary) and full board
• Transportation support and/or travel expenses
• Access to training and educational programs
• A dynamic and supportive working environment
• Employee discounts across Grecotel hotels and selected partner businesses
• A people-focused culture built on teamwork, respect and excellence