Handover Specialist

Handover Specialist

📍 Location: York
💰 Salary: £25,950 basic per annum, up to £33,450 including OTE
⏰ Working Hours: Full-time, average 5-day week, 8:30 - 18:00 with every other Saturday off

About the Role:

As a Handover Specialist, you'll provide a tailored handover experience to each customer, ensuring a comprehensive introduction to their vehicle's specifications and features. You'll be instrumental in delivering the highest level of customer care and satisfaction by:

• Offering a personalised and continuous dialogue with customers.

• Working closely with a team to ensure a seamless customer journey.

• Handling timely and accurate communications up to and during vehicle delivery

Does This Sound Like You?

We're looking for ambitious individuals who embody our core values:

• Excellent Communication Skills: Listening is as important as talking in our industry.

• Curiosity: A genuine interest in learning about our customers, our products, and new technologies.

• Confidence: A personality that engages and welcomes our customers.

• Attention to Detail: Ability to capture information accurately, follow processes, and deliver an excellent customer experience.

• Energy: Drive to motivate oneself, inspire others, and achieve performance targets.

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Our Ideal Candidate:

• Experience in a corporate environment, hospitality, or customer service.

• Must hold a full clean UK Driving Licence.

Benefits We Offer:

• Preferential rates for servicing/repairs.

• Enhanced maternity and paternity packages.

• 30 days holiday, increasing up to 33 days with service, inclusive of bank holidays.

• Staff Car Scheme

• Shopping discounts, Specsavers vouchers, and a contributory pension scheme.