Hardware Engineer – Implementation & Support

ABOUT US

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serve as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values:Agility,Ownership,Resilience, and aSense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

The Hardware Engineer is a hands-on individual focused on deployment, validation, optimisation, and support of personalisation systems (e.g., passport/ID printers). Responsible for delivering robust, high-performance solutions into live environments while contributing to upstream definition and development.

Key Responsibilities

1. Implementation & Delivery (Primary Focus)

• Lead FAT, SAT, CAT, and UAT testing, including test plans and acceptance criteria

• Install, configure, commission, and deploy personalisation equipment and supporting IT infrastructure

• Perform calibration, fine-tuning, and optimisation (print quality, mechanical alignment, laser engraving, document transport)

• Diagnose and resolve mechanical and transport issues (jams, misfeeds, wear, alignment)

• Support deployment into live environments and ensure successful handover to operations (readiness, training, ramp-up)

2. Operational Support & Optimisation

• Provide hands-on support for hardware in live environments

• Troubleshoot end-to-end issues across hardware, software, and IT layers

• Maintain system performance through calibration, optimisation, and transport tuning

• Investigate recurring issues and implement root cause fixes

• Collaborate with suppliers and internal teams to resolve defects and improve system reliability

• Ensure compliance with quality, configuration, and operational standards

3. Development & Supplier Engagement (Supporting Role)

• Contribute to requirements, specifications, and technical validation

• Work with R&D, IT, procurement, and suppliers to ensure integrated, supportable solutions

• Support supplier selection and performance management

• Provide input into improvements in calibration, transport reliability, and operational efficiency

• Manage risks, issues, change control, and configuration

• Maintain documentation and provide progress reporting

• Support audits, compliance, and assurance activities

• Build strong cross-functional relationships (Delivery, Engineering, IT, suppliers)

ABOUT YOU

Qualifications

Education

• Bachelor of Engineering degree or related discipline

Experience

• Hands-on experience in hardware implementation and support

• Strong background in FAT/SAT/CAT/UAT, installation, and commissioning

• Expertise in calibration, mechanical adjustment, and optimisation of precision/mechatronic systems

• Proven ability to troubleshoot mechanical issues

• Experience with suppliers and live operational environments

• Strong root cause analysis, change/configuration management, and continuous improvement capabilites

• Detail-oriented, methodical, and hands-on

• High focus on quality, precision, and reliability

• Proactive, resilient, and effective under pressure

• Strong communication across technical and non-technical stakeholders

Desired experience

• Solid IT infrastructure knowledge (servers, networking, system integration)

• Experience in secure identity or regulated environments

• Exposure to manufacturing/production systems

• Knowledge of system security/hardening

Additional Information

• Regular international travel (EMEA, APAC, LATAM)

• Flexibility required for deployment, testing, and live support activities