Hardware Engineering - Sustaining

As a Hardware Engineering - Sustaining, your role is to keep the in-market fleet healthy, understanding, getting to RC, and resolving any product issues.

• Field-issue root cause — own investigation of returns and field failures (e.g. crash-reset/brownout loops, registration failures, latent battery shorts); drive root-cause analysis to closure with clear confirmed-vs-inferred findings.
• ECO / revision management — manage engineering change orders, PCB respins, and component substitutions (e.g. converter/regulator swaps, fuel-gauge/charger changes); maintain revision traceability across the fleet.
• Component & supplier issues — handle EOL, second-sourcing, and vendor quality escalations; author and drive supplier 8D/SCAR corrective actions (batch defects, separator/assembly issues).
• Manufacturing support — support Luxshare (Kunshan/Vietnam) with production issues, yield analysis, DFM feedback, and FATP/SMT line support; assist the CM shift for US-market products.
• RMA / refurb — own the RMA and refurbishment engineering path; feed field-failure patterns back into design and verification.
• Cross-pod triage — act as first responder for sustaining issues across all product lines, escalating to the owning pod only when new design work is required.

Our ideal candidate must have:

• BS/MS in Electrical Engineering or equivalent, with 4+ years in hardware sustaining, NPI, or manufacturing engineering for high-volume electronics.
• Solid grasp of schematic and PCB design review — able to read a design, reason about a power tree, and assess a proposed change's risk.
• Direct experience with contract manufacturers: DFM, yield, FATP/SMT, and production issue resolution.
• Structured root-cause discipline (8D/5-Why/fishbone) and the follow-through to close corrective actions with suppliers.
• Comfortable owning ambiguous, cross-cutting problems in a distributed team.

Strongly preferred

• Low-power / battery-powered IoT hardware background; familiarity with cellular + GNSS + BLE devices.
• Hands-on with the platform silicon class: ESP32-class MCUs, cellular modems (SIMCom/Quectel), fuel gauges and chargers, IMUs, and buck-boost regulators.
• Mandarin and/or China-based experience for CM coordination (a plus, not required).
• Experience feeding sustaining insight back into verification and design so recurring issues get designed out.

Compensation:

$100,000 - $150,000 base salary

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
  
  

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.