Hardware Technician

Key Responsibilities

• Build, configure, stage and prepare IT hardware for customer deployments and service requests.
• Carry out quality checks on completed builds to ensure equipment meets customer requirements.
• Coordinate the day-to-day hardware build workload, prioritising requests and ensuring deadlines are met.
• Manage the receipt and shipment of customer hardware from our Hemel Hempstead office.
• Maintain accurate asset, stock and inventory records.
• Ensure customer build documentation is accurate and up to date, identifying and resolving any gaps.
• Keep the hardware build environment organised, efficient and operating to a high standard.
• Monitor stock levels and work closely with Procurement to ensure equipment is available when required.
• Coordinate hardware fulfilment requirements across different areas of the business.
• Provide day-to-day support, coaching and guidance to our Junior Hardware Deployment Engineer.
• Identify risks to customer deliveries and escalate issues before they impact agreed timescales.
• Continually improve our hardware build, deployment, stock and fulfilment processes.
• Provide regular updates on build workload, stock levels, procurement requirements and delivery performance.

Skills, Knowledge & Expertise

• Experience building, configuring or deploying IT hardware.
• An understanding of IT asset management, stock control and hardware procurement processes.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent attention to detail, particularly around builds, assets and documentation.
• A proactive approach to customer service and problem solving.
• The confidence to work independently and take ownership of day-to-day operations.
• Experience supporting or mentoring junior colleagues would be beneficial.
• A mindset focused on improving processes, efficiency and quality.

Benefits